A Faulty Return product is one that is DOA (Dead on Arrival) or faulting on use.  A detailed and/or accurate fault description is required, the sooner it occurs - the better.  We will offer a solution or support.  If the fault cannot be resolved, return of the faulty product and a replacement will be arranged.  Faulty Returns may require the return delivery to be made by the customer and at the customers expense. User misuse or determined faults will not apply for a Faulty Return.

NON-FAULTY RETURNS:

A Non-Faulty product return is one that has been incorrectly ordered, no longer required/cancelled after order has been placed or any other reason a return is required if it does not contain a fault.  Non-Faulty Returns must be arranged within 7 days of receiving the product.  We cannot accept non-faulty products requesting a return after this time.  Non-Faulty Returns may incur a restocking fee of up to 10%.  This is currently the highest restocking fee Network Services Ltd incurs and may change at any time without prior notice.  Non-Faulty Returns will require the return delivery to be made by the customer and at the customers expense unless it has been an error by Network Services Ltd.

PRODUCT WARRANTIES:

Most products hold a warranty that the manufacturer must honour. In the instance your product is still covered under warranty a service query is logged with the manufacturer or it's closest authorized repair agent and dependent on the product's warranty details parts and/or labour is covered accordingly. Also dependent on the product's warranty details or that of any purchased extended warranty the service may take place on the premises your product is held or you will be required to return to the manufacturer/repair agent. If your product is no longer under warranty the fault can still be looked into by an authorized repair agent and the customer will be charged accordingly.